599 Terms and Conditions — Your Rights and Platform Rules

1 Introduction

Welcome to 599, an online gaming and casino platform operated at 599-599.com. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and 599 ("the Platform", "we", "us", "our"). These Terms govern all aspects of your use of the 599 platform, including account registration, deposits, withdrawals, gameplay, bonuses, and any other interaction with 599 services.

599 is designed for players in Bangladesh and operates in accordance with the rules set out in these Terms. The platform supports BDT transactions via bKash and Nagad, and all financial figures referenced in these Terms are in Bangladeshi Taka (৳) unless otherwise stated.

These Terms should be read alongside the 599 Privacy Policy and Responsible Gaming policy, both of which form part of the overall agreement between you and 599.

2 Eligibility and Registration

To register and use the 599 platform, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing 599 from a jurisdiction where online gaming is not explicitly prohibited for you personally.
• You must not be a current employee, contractor, or close family member of a 599 employee.
• You must not have been previously excluded or banned from the 599 platform.
• You must be registering on your own behalf and not on behalf of any third party.

During registration, you are required to provide accurate and complete personal information including your full name, date of birth, phone number, and a valid payment method. 599 reserves the right to request identity verification documents at any time. Providing false or misleading information during registration is a serious breach of these Terms and will result in immediate account closure.

By completing registration on 599, you confirm that you meet all eligibility requirements and that all information provided is accurate to the best of your knowledge.

3 Account Rules

Each player is permitted to hold only one active account on 599. Creating multiple accounts — whether under the same name, phone number, payment method, or device — is strictly prohibited. If 599 identifies duplicate accounts, all accounts may be suspended and any balances may be forfeited pending investigation.

You are solely responsible for all activity that occurs under your 599 account. This includes all bets placed, all deposits made, and all withdrawals requested. You must keep your login credentials confidential and must not share your password with any other person.

If you believe your account has been accessed without your authorisation, you must notify 599 support immediately at [email protected]. 599 will investigate and take appropriate action, but cannot be held liable for losses that occurred before you reported the unauthorised access.

599 reserves the right to close or suspend any account that is found to be in breach of these Terms, that is suspected of fraudulent activity, or that poses a risk to the integrity of the platform or other players.

4 Deposits and Payments

599 currently supports the following payment methods for deposits:

• bKash — personal and merchant wallet transfers
• Nagad — personal and merchant wallet transfers

The minimum deposit on 599 is ৳50. There is no maximum deposit limit set by 599, though your payment provider may impose their own transaction limits. All deposits are credited to your 599 account instantly upon confirmation from the payment provider.

599 does not charge any fees on deposits. However, your mobile banking provider may apply their own transaction charges, which are outside of 599's control. You are responsible for any fees charged by your payment provider.

Deposits made to 599 are intended for gaming purposes only. If you deposit funds and then request a withdrawal without placing any bets, 599 reserves the right to review the transaction and may apply additional verification steps before processing the withdrawal.

All deposits must be made from a payment account that belongs to you. Depositing funds from a payment account registered to another person is a breach of these Terms and may result in account suspension and return of funds to the original account holder.

5 Withdrawals

Withdrawals from your 599 account are processed to the same payment method used for your most recent deposit, or to a verified bKash or Nagad account registered in your name. The minimum withdrawal amount is ৳200.

Withdrawal requests are typically processed within minutes during normal operating hours. In some cases, particularly for larger amounts or first-time withdrawals, additional identity verification may be required before the withdrawal is released. 599 will notify you if this is the case and will process the withdrawal as quickly as possible once verification is complete.

Withdrawals will not be processed if:

• Your account has an active bonus with outstanding wagering requirements.
• Your account is under review for suspected fraudulent activity.
• You have not completed the required identity verification steps.
• The withdrawal amount exceeds your available real-money balance.

599 does not charge withdrawal fees. Any charges applied by your mobile banking provider are outside of 599's control and are your responsibility.

6 Bonuses and Promotions

599 offers various bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms attached to each offer, as well as the general bonus rules set out here. By claiming any bonus on 599, you agree to the applicable bonus terms.

General bonus rules that apply to all 599 promotions unless otherwise stated:

• All bonuses carry a wagering requirement that must be completed before any bonus-derived winnings can be withdrawn.
• Wagering requirements are calculated based on the bonus amount unless the specific promotion states otherwise.
• Bonus funds are separate from real-money funds. Real-money funds are used first in gameplay unless the promotion specifies otherwise.
• Only one bonus may be active at a time unless 599 explicitly states that bonuses can be combined.
• Bonuses are non-transferable and have no cash value until wagering requirements are fully met.
• 599 reserves the right to cancel any bonus if there is evidence of abuse, exploitation, or breach of these Terms.

If you wish to opt out of a bonus after claiming it, contact 599 support. Opting out of a bonus will result in the removal of the bonus balance and any winnings generated from bonus funds up to that point.

7 Gameplay and Fair Play

All games available on 599 use certified random number generation (RNG) technology or live dealer mechanics to determine outcomes. Game results are independent of previous results and cannot be influenced by 599 or by any player. The published return-to-player (RTP) percentages for each game reflect the long-term statistical average and do not guarantee any specific outcome for any individual session.

Players are expected to engage with 599 games in good faith. The following are considered breaches of fair play on 599:

• Using any software, bot, script, or automated tool to place bets or interact with games.
• Exploiting any technical error, glitch, or misconfiguration in a game or the platform.
• Colluding with other players to gain an unfair advantage in any game.
• Attempting to reverse-engineer or manipulate any game outcome.

In the event of a technical error that results in an incorrect game outcome or payout, 599 reserves the right to void the affected bets and return stakes to the players involved. Winnings generated as a result of a technical error are not valid and will not be paid out.

8 Prohibited Activities

The following activities are strictly prohibited on the 599 platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Using 599 for any form of money laundering or financial fraud.
• Depositing funds obtained through illegal means.
• Creating accounts using stolen or fraudulently obtained payment credentials.
• Impersonating another person or entity during registration or verification.
• Attempting to access another player's account without authorisation.
• Using VPNs or proxy services to circumvent geographic restrictions or platform security measures.
• Posting or transmitting any harmful, offensive, or illegal content through any 599 communication channel.
• Attempting to hack, disrupt, or interfere with the 599 platform or its infrastructure.

599 actively monitors accounts for suspicious activity. If your account is flagged, 599 may place a temporary hold on withdrawals while the investigation is conducted. You will be notified of any action taken on your account.

9 Responsible Gaming

599 is committed to providing a safe and responsible gaming environment. We believe that gaming should be an enjoyable activity, and we take our responsibility to protect vulnerable players seriously. The following tools are available to all 599 players at no cost:

• Deposit Limits — Set daily, weekly, or monthly deposit limits on your account.
• Session Reminders — Receive notifications after a set period of continuous play.
• Cooling-Off Period — Temporarily suspend your account for a defined period.
• Self-Exclusion — Permanently close your account if you feel gaming is causing harm.

To access any of these tools, contact 599 support at [email protected] or visit the Responsible Gaming page. Requests for self-exclusion will be processed within 24 hours and cannot be reversed for a minimum period of six months.

If you are concerned about your gaming habits or those of someone you know, please reach out to our support team. We will always treat these conversations with sensitivity and without judgment.

10 Privacy and Data

599 collects and processes personal data in accordance with our Privacy Policy. By registering on 599, you consent to the collection and use of your personal data as described in that policy.

Key points regarding your data on 599:

• Your personal information is used solely for account management, payment processing, identity verification, and improving the 599 platform.
• 599 does not sell your personal data to third parties.
• All data transmitted between your device and 599 is encrypted using SSL technology.
• You have the right to request access to, correction of, or deletion of your personal data held by 599, subject to legal retention requirements.

11 Intellectual Property

All content on the 599 platform — including but not limited to the website design, logos, game interfaces, graphics, text, and software — is the intellectual property of 599 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the 599 platform for personal gaming purposes only.

You may not copy, reproduce, distribute, modify, or create derivative works from any 599 content without prior written permission from 599. Unauthorised use of 599 intellectual property may result in legal action.

12 Limitation of Liability

To the maximum extent permitted by applicable law, 599 shall not be liable for any indirect, incidental, special, or consequential losses arising from your use of the platform, including but not limited to loss of winnings, loss of data, or loss of opportunity.

599 does not guarantee uninterrupted access to the platform. Scheduled maintenance, technical issues, or circumstances beyond our control may result in temporary unavailability. 599 will make reasonable efforts to minimise downtime and will not be liable for losses incurred during periods of unavailability.

You acknowledge that online gaming carries inherent financial risk and that 599 is not responsible for any financial losses you incur through gameplay. You are solely responsible for the decisions you make while using the 599 platform.

13 Account Suspension and Termination

599 reserves the right to suspend or permanently close any account at any time if:

• The account is found to be in breach of any part of these Terms.
• The account is associated with fraudulent, illegal, or suspicious activity.
• The account holder is found to be under 18 years of age.
• The account holder has self-excluded and attempts to re-register.
• Continued operation of the account poses a risk to 599 or other players.

In cases of account closure due to a breach of Terms, any balance remaining in the account may be forfeited. In cases of closure for other reasons, 599 will make reasonable efforts to return any legitimate real-money balance to the account holder via their registered payment method.

You may also close your own 599 account at any time by contacting support. Voluntary account closure requests will be processed within 48 hours. Any pending withdrawals at the time of closure will still be processed to your registered payment method.

14 Changes to These Terms

599 reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last updated" date. For significant changes, 599 will make reasonable efforts to notify registered players via email or an in-platform notification.

Your continued use of the 599 platform after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you should stop using 599 and may request account closure by contacting our support team.

It is your responsibility to review these Terms periodically to stay informed of any updates. 599 recommends checking this page whenever you return to the platform after an extended absence.

15 Contact Us

If you have any questions about these Terms and Conditions, or if you need to report a concern related to your 599 account, please contact us:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Typically within 1–2 hours during peak hours

For responsible gaming support, please visit the Responsible Gaming page. For information about how we handle your personal data, please read our Privacy Policy.